After replacing the hard drives in their Home Access laptops, a number of people have contacted us (probably because of our popular Acer Extensa 5235 post) about an issue with the parental control software that is installed on these machines.
From what we gather, some of (perhaps all) the Home Access machines were bundled with NetIntelligence parental control software.
At our Kent laptop repair shop, we recently did a complete system recovery on an Acer Extensa 5235 that had a dead hard drive.
This was one of the ‘Home Acess’ computers provided by Becta the now closed government funded grant scheme to help low-income families own a computer.
The client had neglected to make her recovery DVDs whiled the system was up and running.
Usually if we don’t have the recovery DVDs or CDs we can install an OEM version of Windows using the product key on the Windows sticker attached to the laptop, resulting in a nice clean Windows install without all the crap that the manufacturers install alongside Windows. However, the Home Access laptop in our care didn’t have a product key on the sticker.
The license sticker reads: “Windows 7 Pro Natl. Academic Only OA” with a few tracking numbers and bar codes on it. Not very useful for installing Windows!
Luckily we had created a set of 3 recovery DVDs on an identical model that had come in months ago – just in case!
So Windows installed – no problem there, but… When it was time to log into Windows, we were presented with two preconfigured user accounts – Learner and Parent. Learner had no password and was a ‘Limited Account’ which basically means we couldn’t install anything or even update Windows using that account. Parent was a password protected administrator account but we had no password since the client had misplaced the original documentation provided by Comet. Continue reading “Parent Password for Home Access Laptop”