After replacing the hard drives in their Home Access laptops, a number of people have contacted us (probably because of our popular Acer Extensa 5235 post) about an issue with the parental control software that is installed on these machines.
From what we gather, some of (perhaps all) the Home Access machines were bundled with NetIntelligence parental control software.
Here is an excerpt from an enquiry we received:
This issue we now have is the account codes and passwords don’t work for net intelligence. Comet have said this is because we changed the hard drive and the codes are locked down to specific drives. I have spoken to the company directly and they passed me to Comet.Comet want to charge me £19.99 to issue a code to either get it working or to uninstall it.Either way I cannot access certain sites on the parent setting making it hard to use the laptop. I will be making a formal complaint to net intelligence, comet and the government. This has led to a lot of vulnerable people being exploited. Thank you for your site.
Now, we cannot find an ‘automated’ way of removing NetIntelligence but it can be removed manually using AutoRuns. Rather than ‘re-inventing the wheel’ we invite you to view the full instructions here. You will need to be logged into an administrator account (i.e. Parent) do do this.
Please let us know if it worked for you and remember by using this information you agree to be bound by our Terms and Conditions.